FTD: Mother's Day Flowers Fail

FTD is in the midst of a huge social media disaster.

Twitter is exploding right now with frustrated tweets about Mother’s Day flowers that FTD failed to deliver. Several moms didn’t get their flowers even though the orders were placed several days ahead of time.

TechCrunch has compiled a few sample tweets:

“FTD.com still hasn’t delivered the flowers I ordered Wednesday to my mom in the hospital, and they still haven’t replied either. Grrrrr.”

“Firing off an angry letter to FTD. They are liars, use 1-800-Flowers or call an actual, real florist on the telephone.”

“Calling FTD…mothers day flowers that were not delivered….”

“FTD had two days to get RA’s mom her mothers day flowers and they FAILED. I am SO waiting this 15 minute hold time to rip someone a new one.”
“FTD resolution was terrible; solution to missed Mother’s day flowers;send flowers tomorrow & discount the service charge!”

FTD wasn’t the only one to get a visit from the Fail Whale this past weekend. There is also a firestorm of negative energy surrounding 1-800-Flowers as they also had some delivery issues yesterday. 1-800-Flowers, though, is actively doing some damage control on Twitter, however.

FTD has sent affected customers an email offering a discount on their order. Here is the text of that email:

Please accept our sincere apologies. Despite our best efforts, due to exceptionally high seasonal demand with our member florists, we regret we were unable to fill your order as requested.

We very much appreciate your business and would like to offer you $10 dollars off your existing order to be delivered on or before Tuesday, May 12th.

We truly understand how important each order is to our customers, and sincerely apologize for any inconvenience this may cause.