Audio: McDonald's 911 Call Leads to Arrest

mcdonalds arrest

Please tell me this isn’t happening.

A woman in Florida called 911 three times because the McDonald’s where she was ordering suddenly ran out of McNuggets.

Somebody find Geraldo!

Latreasa Goodman called 911 up three times because the McDonald’s cashier told her that they were all out of Chicken McNuggets and tried instead to give her a McDouble and an order of fries, saying “all sales final”. Ms. Goodman was later charged with misuse of 911.

What’s ironic is that Goodman actually had a legit complaint. The Mickey D’s cashier did NOT inform her that they has run out of McNuggets until AFTER Goodman had already paid. They then refused to give her money back. This woman CLAIMED she was a manager!

UPDATE: McDonald’s Apologizes To 911 Nugget Lady

McDonald’s has just issued a statement where they take accountability for their part in this tumultuous exchange. They are sending her a ‘free meal’ gift card (oh boy!) in addition to the refund she originally requested. Maybe she can take her free Big Mac to court.

McDonald’s statement:
“Satisfying each and every customer that visits our restaurants is very important to us.

Regarding this isolated incident, we apologize for the inconvenience caused.

In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn’t the case.

We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.

We never want to disappoint a McNuggets fan or any McDonald’s customer.

Customer satisfaction is our top priority.”

Carlos Solorzano
McDonald’s Operations Manager Florida Region